Delivery & Rates
Please see How We Work for more information about quality checks and delivery
Rare Vintage will always endeavor to deliver wine to buyers in as little time as possible. Remote areas may take slightly longer for obvious logistical reasons.
We offer two options for onward shipping to your door. Both are fully insured to the value of the wine & all customs paperwork and clearance is handled by us.
Via Sea (free for orders over $1000, otherwise $100 per order) – we consolidate orders and ship to Australia via climate-controlled container and then ship onward via specialist wine courier Anonymous Freight to your delivery address (in some rural locations we may have to use a different courier which we will advise). We estimate 16-20 weeks from placement of order for delivery, we can confirm when the next shipment will be leaving for Australia prior to ordering.
Air Freight – Our most popular shipping method. We dispatch via UPS or DHL Worldwide Express from our warehouse hub in Europe or Hong Kong, with delivery in 4-6 weeks from order placement to allow for stock inspection. Free express shipping is available on orders over $4,275 (up to 9kg), $8,550 (up to 18kg), or $12,825 (up to 27kg).
Orders below these thresholds are charged at $80 per kg, and shipments over 27kg will be quoted separately..
Once an order has been dispatched to your nominated delivery address, any changes to that destination or redirect requests made by the customer are the responsibility of the customer and not of Rare Vintage.
Returns
Every care has been taken to ensure that the wine is in perfect condition prior to onward shipping to your address. All shipments are fully insured.
Should wine arrive in less than perfect condition and need to be returned, Rare Vintage will organise to pick up the wine. Until the wine is collected, the buyer is liable to store the wine in a safe place and take reasonable care of it. Wine should be returned in its original box and packed to avoid breakages while in transit.
Refunds
All refunds will be transacted within 30 days of Rare Vintage being notified and confirmation has been received that the wine has been returned in saleable condition.
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